Some Konnect API's calls are dropping connections before completing

Incident Report for Kong

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 09:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2026 - 09:40 UTC

Update

We are continuing to investigate this issue.
Posted Jan 29, 2026 - 09:17 UTC

Investigating

Some customers may be seeing occasional connection resets during API calls to Konnect. This could also impact the UI which relies on Konnect APIs. Retrying the call or UI action should succeed as this appears to be a low percentage of calls impacted. Konnect engineers are looking into the issue and will update shortly.
Posted Jan 29, 2026 - 09:17 UTC
This incident affected: Kong Konnect Cloud.